Train sentiment analysis model
Train ThinkAutomation to grade and score your company messages based on sentiment. Already primed with built-in training data, you can also feed your own training data into the sentiment analyser for pinpoint accuracy.
Train sentiment analysis model – overview
- As one of its baked-in actions, ThinkAutomation can automatically grade messages based on constructs such as positive/negative, or sales/support query, for example
- You can use data from incoming messages – emails, web form submissions, survey attachments etc – to train the sentiment analyser
- You can also use a dedicated sentiment analysis control panel to add training data, run tests, and view your sentiment database
- You should train roughly equal numbers of the constructs you’re scoring (i.e. 50% positive, 50% negative), and seek to use actual messages rather than keywords alone
- Scored messages will be returned as a number between 1 (maximum negative) and 100 (maximum positive)
- You could then use the scores to perform specific actions as part of a broader workflow/process
Train sentiment analysis model – use cases
- Prioritise and escalate emails based on sentiment
- Send an SMS alert if an incoming email contains a high negative sentiment score
- Score emails for sales-readiness and email prospects to sales
- Segment customers based on satisfaction
- Automatically push positive feedback to a Teams channel
- Shortlist CVs based on keywords
- Plus countless more, depending on your desired use case
- Backup emails
- Email attachment storage
- Email parsing
- Email sentiment analysis
- Email to cloud
- Email to CRM
- Email to CSV
- Email to database
- Email to spreadsheet
- Email translation
- Move email attachment to folder automatically
- Outlook export all emails
- Parse email attachment
- Translate attachment
Database
- Data ETL
- Database automation
- Database counters
- Database monitoring
- Mongo update
- SQL to Excel
- Translate database
- Update a database
Telephony
CRM
- CRM data entry
- CRM sentiment analysis
- Dynamics automation
- Salesforce automation
- SugarCRM automation
- Zoho automation
Automation actions
- Automatic compression
- Automatic encryption
- Automatic translation
- Create hash file
- Database lookup
- Date operation
- Detect language
- Execute PowerShell
- Execute script
- Extract field
- File operation
- FTP download
- FTP upload
- GeoIP lookup
- MongoDB lookup
- OAuth sign-in
- Process files
- Run a program
- Send Teams message
- Sentiment score
- Set variable
- Speak text
- SQL command to update data in a database
- SQL execute command
- String operation
- Summarise text
- Train sentiment analysis model
Product
- .NET scripting
- Automation gateway
- Automation IDE
- Automation studio
- C# scripting
- Continuous processing
- Design actions
- High speed automation
- HTTP API
- JSON parser
- Local automation
- Markdown support
- Message store
- Public web API
- RPA community
- RPA designer
- SendGrid mail server
- Text summariser
- Visual Studio code paste without formatting