ThinkAutomation is great at reading and responding to messages. This means you can use it to create an efficient SMS customer service channel.
So, our software bots can auto-respond to SMS messages, escalate to agents, and automate data processing. You design the SMS automation sequence, and ThinkAutomation executes it every time.
You have a tech support SMS line for low-priority issues. ThinkAutomation will receive each inbound SMS, and parse it into the customer’s CRM records. Then, it can either push an auto-response in the event of an FAQ, or create a ticket in the event of an escalation.