Company Information

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Company Information

Parker Software is an independent software house with offices in the UK and USA. Established in the UK in 2003, Parker Software develop innovative software aimed at companies that do business on the web. Parker Software produce two flagship products: "WhosOn", a web site visitor monitoring and live chat solution and "ThinkAutomation", a business process automation solution. Parker Software's products are used by thousands of businesses, large and small, in all parts of the world.


You can contact us in any of the following ways:




Parker Software Ltd

Victoria Business Park

Prospect Way

Stoke on Trent



Parker Software Inc

4767 New Broad Street

Baldwin Park

Orlando FL


Telephone From USA

1 800 680 7712

Telephone From Outside UK

00 44 1782 822577

Telephone From Inside UK

01782 822577

Email Support

ThinkAutomation Support <>


ThinkAutomation Professional Services contact:

Daniel Horton <>


Product Updates

You can purchase annual updates which gives you access to major product releases and services packs free of charge. Users who have purchased ThinkAutomation on a subscription basis are entitled to free minor and major upgrades for the life of the subscription.


Product Support

Users with an active subscription can request product support via email, live chat and telephone. Email requests are responded to within 1 business day. Product support includes:


Access to support via telephone or live chat from 8:30am to 8:30pm Monday - Friday (GMT).

Access to live chat support directly from the ThinkAutomation Administrator.

Ability to submit a support incident via the ThinkAutomation Administrator.

24 hour response time option (weekdays).


Extended Support

For larger corporations and businesses with mission critical ThinkAutomation installations we also offer extended support with 60 minute response times and priority responses with agreed SLA's. This is also available 24/7. Please contact us for details & pricing.


Professional Services

We provide Professional Services for clients who need assistance with the setup, training and configuration of ThinkAutomation. Please contact our professional services team for a quotation.



All our support and professional services is handled in-house by fully trained technicians. We do not outsource any of our development or support services.











ThinkAutomation © Parker Software 2016