How automation can help you work from home
Whether you’re swapping to remote work out of choice or necessity, your workday is set to change. You need to make clear how you’ll keep things running smoothly and effectively.
Having teams work from home presents different challenges than office working. And no matter your team or situation, you’ll naturally have concerns if you’re looking at working remotely.
That’s where automation can help. Here are some of the challenges you might face as teams increasingly work from home, and how automation can help.
The transition from work at the office to work from home can raise concerns over stability. While everything is changing, it’s sometimes hard to keep the regular, run-in-the-background tasks running smoothly. This can have a knock-on effect — making your transition to remote work even harder.
So, how can you make sure the routine daily office tasks still get completed during the disruption of swapping to work from home? The answer, in part, lies with automation.
Automation can keep all your back-office tasks ticking over, even when you’re not in the office yourself. Think the repetitive but crucial daily tasks that keep your business running. Many of these tasks are routine, step-by-step processes that automation is catered for.
Rule-based automation platforms are only concerned with those rules. Once set up, your automation tool will get on with the tasks you set it – until you tell it not to. And it will do so on its own, quietly and consistently, 24/7/365. So, while your team get on with work from home, your baseline workflows and processes remain stable.
When teams start to work from home, it can pose concerns about productivity. While managers worry that productivity will drop, workers worry that they’ll struggle to stay focused.
In general, studies have shown that employees that work from home are often more productive than those who work in an office. For instance, a study by Stanford found that the team members that work from home see a 13% productivity increase. But not everyone has the natural self-discipline that supports remote work.
As a tool known for helping teams maximise productivity, automation can help here too.
For example, automation can parse those distracting emails for you, freeing up your remote team’s time to focus on other things. It’s all too easy to get caught up with little tasks and mindless admin. Even more so when there’s no one to spot you doing it. But with automation handling those tasks, there’s less fuel for remote procrastination.
Another productivity concern caused by the transition to remote work is one for teams. Some workflows are complicated. They require input from many people. When teams work from home, however, keeping track of a piece of work becomes more challenging. With automation, though, you can set up auto alerts to let you know when an urgent task needs your attention.
Supporting department-specific issues
There will likely also be department-specific considerations triggered by a shift to home working. But because you can tailor automation to your needs, it can support anyone, in any team. You need only tell the software what to do. Here are some examples.
Among other things, one concern for the work from home IT team might be maintaining security. In an office environment, it’s easier to keep tight control of online security. When your team work from home, there’s a little less control.
With automation, your IT teams can make sure good security practices continue. For instance, they can ensure documents automatically get converted to PDF before travelling between team members.
• Customer service
There are a lot of moving parts to customer service. With the team working remotely, a problem they might encounter is keeping track of service requests — and who is doing what.
There are several ways that automation can help with this. For one example, you can use automation to help deal with tickets. It can parse the ticket automatically, prioritise them based on key terms, and send them to the best person for the task. It can also send an auto-reply if key information is missing, or it’s a common query.
Your marketing team is suddenly working from home. This doesn’t mean your campaigns will face disruption. Automation means that your drip campaigns, lifecycle comms and triggered emails all flow out as standard.
In fact, this applies to your other teams too. Finance comms – billing alerts, payment confirmations, etc – all run smoothly via automation. HR emails, from questionnaires to expense requests, continue to roll out as pre-defined. Your automation platform doesn’t dip when your team goes into ‘work from home’ mode. It’s as reliable and routine as ever.
Automation helps you work from home
Ultimately, it’s this reliability that makes automation an essential part of your team’s work from home success. Where standard working days may face turbulence, automation remains a constant.
Automation software will keep your business ticking over in times of change, or disruption. It supports teams no matter where in the world they’re working. And it doesn’t tire or falter.
So, let automation help your teams while they work from home, with a free trial of ThinkAutomation.