Looking to automate your contact centre administration? ThinkAutomation can handle the heaviest data processing needs – with no limits placed on how many messages you need to process per day.
Taking care of your customer communication admin
Reduce your manual resource strains. ThinkAutomation is designed to retrieve contact centre data, process that data, and respond to it based on your workflow rules.
Get
Inbound customer messages and changes in monitored systems all pass through ThinkAutomation
Do
ThinkAutomation integrates across your contact centre stack to parse, process and push new data
Send
Triggers kick into motion to send relevant responses, or perform the right follow-up action
So, what can you automate with ThinkAutomation?
Parse customer emails into your database/CRM
Push out smart email auto-responses
Process attachments and extract/upload data
Issue automated SMS comms
Send triggered outbound emails to customers and staff
Extract text from images/scanned documentation
Track, collate, and act on customer feedback
Sync your IT systems and share data internally
Send, receive, and store messages in 40+ languages with auto-translation
Calculate sentiment analysis scores from mailboxes
Field complaints and tickets
Bridge triggered connect calls
Unlimited contact centre automation
All this automation scope comes at a fraction of the usual cost. With ThinkAutomation, one set subscription price offers:
Continuous, consistent productivity
Contact centres are typically inundated with back-office, repetitive admin tasks. ThinkAutomation cuts through that workload. And it does so quietly, in the background, and round the clock.
Runs 24/7/365 – for durable, continuous availability Frees up man-hours and reduces operational expenditure Rule-based logic, for robotic processing accuracy Secure, on-premises processing that won’t compromise customer data Requires only a single ThinkAutomation server, from a single workstation Can process historical, legacy data spanning years backStarting your automation journey
- You can take out a free trial of ThinkAutomation for a full 30-day stretch
- We don’t take your credit card details, and you can simply uninstall if it’s not for you
- Technical assistance is at hand as needed
- For business-critical installations, we offer a customised trial with enterprise setup, professional services and user training
- Get in touch if you need any support getting started!
Start a 30 day free trial
After your trial is complete you can purchase a licence to unlock the product. Your existing setup will be retained.
Prefer an online demo instead? Click here to request one.