Looking to automate your contact centre administration? ThinkAutomation can handle the heaviest data processing needs – with no limits placed on how many messages you need to process per day.

Taking care of your customer communication admin

Reduce your manual resource strains. ThinkAutomation is designed to retrieve contact centre data, process that data, and respond to it based on your workflow rules.

Get

Inbound customer messages and changes in monitored systems all pass through ThinkAutomation

Do

ThinkAutomation integrates across your contact centre stack to parse, process and push new data

Send

Triggers kick into motion to send relevant responses, or perform the right follow-up action

So, what can you automate with ThinkAutomation?

Parse customer emails into your database/CRM

Push out smart email auto-responses

Process attachments and extract/upload data

Issue automated SMS comms

Send triggered outbound emails to customers and staff

Extract text from images/scanned documentation

Track, collate, and act on customer feedback

Sync your IT systems and share data internally

Send, receive, and store messages in 40+ languages with auto-translation

Calculate sentiment analysis scores from mailboxes

Field complaints and tickets

Bridge triggered connect calls

Unlimited contact centre automation

All this automation scope comes at a fraction of the usual cost. With ThinkAutomation, one set subscription price offers:

Automation Uncapped Workflows
Automation Uncapped Data Processing
Automation Uncapped Integrations

Continuous, consistent productivity

Contact centres are typically inundated with back-office, repetitive admin tasks. ThinkAutomation cuts through that workload. And it does so quietly, in the background, and round the clock.

Runs 24/7/365 – for durable, continuous availability
Frees up man-hours and reduces operational expenditure
Rule-based logic, for robotic processing accuracy
Secure, on-premises processing that won’t compromise customer data
Requires only a single ThinkAutomation server, from a single workstation
Can process historical, legacy data spanning years back

Starting your automation journey

  • You can take out a free trial of ThinkAutomation for a full 30-day stretch
  • We don’t take your credit card details, and you can simply uninstall if it’s not for you
  • Technical assistance is at hand as needed
  • For business-critical installations, we offer a customised trial with enterprise setup, professional services and user training
  • Get in touch if you need any support getting started!

Start a 30 day free trial

After your trial is complete you can purchase a licence to unlock the product. Your existing setup will be retained.

Prefer an online demo instead? Click here to request one.