ThinkAutomation can automatically translate text from one language to another. Then, it uses conditional processing to run actions against your translated messages.
1. ThinkAutomation monitors and retrieves messages
Text can come from many sources like email, attachments, web forms, or files on your machine
2. Detects language
As part of the parsing process, ThinkAutomation analyses the message to identify its language
3. Runs the translation workflow
ThinkAutomation will then translate text to your desired language and process it based on your rules
Hundreds of combinations
Message translation can simply see your inbound messages translated before upload to a database or CRM. Or, you can create more detailed workflows involving multiple conditional actions.
This works based on your ‘if’ rules. You use logical statements – if, then, else – to define how you want ThinkAutomation to handle translation. From there, it auto-runs the right triggered workflow.
If a support ticket is written in French
Route it to a designated French-speaking employee
Translate message to your main database language and upload
If a job application is submitted online in Finnish
Disqualify the application on lingual grounds
Send a Finnish auto-response to the applicant via email
If an inbound customer email contains Hindi
Auto-translate the email to English
Append the translated text to the email and add to CRM record