Quick summary: our automation features



ThinkAutomation is an extensive product, with a comprehensive mix of automation features. Explicitly, though, what does ThinkAutomation’s functionality scope cover? 

The software automates data processing and executes subsequent triggered actions. But it covers quite the range in doing so.

So, to help, here’s a quick summary of our automation features.


Email parsing
  • ThinkAutomation sorts, syncs and acts on email data
  • Inbound emails all pass through ThinkAutomation, whether the server is IMAP or POP3
  • ThinkAutomation searches for keywords, identifies context and extracts key information
  • Email data is then synced to the right place in company systems, based on rule-based logic
  • Email parsing can be a simple one step process, or it can involve a chain of actions

Auto-responses
  • ThinkAutomation sends sophisticated auto-responses to customers and co-workers
  • These can trigger based on factors such as email content, data input and status changes
  • ThinkAutomation pulls specific data to generate custom, correct responses
  • The software then issues the relevant reply to the relevant people, via the right channel
  • This speeds up communication processes and ensures timely, accurate information delivery

Database pulls
  • ThinkAutomation can read millions of messages from multiple external databases
  • Users can create custom database queries and lookups as part of automated workflows
  • The software checks records at scheduled or spontaneous intervals
  • Query results are checked against the company’s pre-defined rules and conditions
  • Triggered actions will then be performed against each record returned

IT bridging
  • ThinkAutomation will sync tools and data streams 
  • It links separate applications, to connect systems and share data across key touchpoints
  • If a product has an API, ThinkAutomation can connect to it
  • The results are returned to pre-defined ThinkAutomation fields or variables
  • ThinkAutomation then talks to the product and tell it to do things

Document processing
  • ThinkAutomation eliminates the admin that comes with file management
  • It can parse email attachments, convert files, and extract and upload data
  • Documents can be attachments to incoming messages, or files on a computer
  • ThinkAutomation runs the content and context of the document against its ‘if’ checks
  • Triggered actions are then ran on the document for efficient, automatic processing

Sentiment analysis
  • ThinkAutomation comes with an inbuilt sentiment analysis engine
  • It examines keywords, tone and syntactic effect of parsed messages
  • This then produces a sentiment score, from which subsequent actions trigger
  • Scores can be based on factors such as satisfaction or sales-readiness
  • This helps businesses categorise, prioritise and analyse the opinions of millions of messages

Twilio calling
  • ThinkAutomation can bridge scheduled and spontaneous two-way calls
  • The software integrates with Twilio to power automated outbound calling
  • Triggers define why and when a call might be bridged, and how it is handled
  • On answer, ThinkAutomation can speak text and forward calls as needed
  • For businesses, automated calls mean an instant chance to act on issues and opportunities

Ticketing
  • ThinkAutomation offers smart automation to support service desks
  • It can route, respond, and run actions against tickets using rule-based logic
  • This works by conditionally processing ticket data via logical rules
  • Automated tasks span actions like escalations, routing, replying, reporting and more
  • This means businesses can bring added speed and proficiency to ticket handling

System maintenance
  • ThinkAutomation works across IT suites to help monitor, maintain, and update
  • Not only does it check the health of various systems, it keeps them fed with fresh data
  • The software monitors systems for new events (e.g. inbound data or service changes)
  • If a condition is met upon processed information, it will then execute system actions
  • Any conceivable action is covered, from defragmenting an index to pinging a web service

Translation
  • ThinkAutomation enables businesses to send, receive, and store messages in 40+ languages
  • ThinkAutomation analyses inbound messages to identify language
  • It can then translate text from one language to another, based on company rules
  • Translated data can then be pushed to a database, CRM, or other desired system
  • This substantially resources the resource drain that comes with language differences

Explore all these automation features and more

This list is just a quick summary. To explore all these automation features, plus all the others not included here, take out a free trial of ThinkAutomation today.