Summarise text

Summarise text as part of your automated business workflows. ThinkAutomation will monitor any connected system (such as a mailbox, a database, a web form, etc), and parse new messages every 60 seconds. Just one of the automations it can run during the parsing process is key phrase extraction / summarisation.

Summarise text – overview

• This action uses the Microsoft Azure text analytics API to extract key phrases from text
• To access it, use the ThinkAutomation custom action library
• You’ll also need an Azure account and a cognitive services text analytics endpoint
• With this action, ThinkAutomation will parse new inbound messages from connected sources and pass to Azure
• Then, it can run any number of rule-based actions against the results, based on your workflow configuration

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Summarise text – use cases

• Summarise the main point of a survey submission before uploading to the user’s CRM record
• Extract key points from feedback emails and push the data to a third-party analytics tool
• Normalise and summarise responses entered into free text fields before uploading to a database
• Summarise the point of a help ticket and use for automatic routing / categorisation
• Plus countless more, depending on your desired use case