Sentiment score
Analyse, score, and classify messages. ThinkAutomation comes with an inbuilt sentiment analyser, so you can automatically grade messages based on constructs such as positive/negative. Then, you can automate subsequent actions based on the results.
Sentiment score – overview
- This baked-in ThinkAutomation action retrieves messages from any connected source and performs sentiment analysis on the extracted text
- The score will be returned as a number between 1 (maximum negative) and 100 (maximum positive)
- You can use the analyser to classify a message for any construct – for example, sorting sales enquiries from support enquiries
- ThinkAutomation includes built-in training data for common English positive and negative words, but you can also use custom training data to tune the analyser to your needs
- ThinkAutomation will return the sentiment score to a variable, to (optionally) fire conditional actions against the results as part of your workflows
Sentiment score – use cases
- Prioritise and escalate emails based on sentiment
- Send an SMS alert if an incoming email contains a high negative sentiment score
- Score emails for sales-readiness and email prospects to sales
- Segment customers based on satisfaction
- Automatically push positive feedback to a Teams channel
- Shortlist CVs based on keywords
- Plus countless more, depending on your desired use case
- Backup emails
- Email attachment storage
- Email parsing
- Email sentiment analysis
- Email to cloud
- Email to CRM
- Email to CSV
- Email to database
- Email to spreadsheet
- Email translation
- Move email attachment to folder automatically
- Outlook export all emails
- Parse email attachment
- Translate attachment
Database
- Data ETL
- Database automation
- Database counters
- Database monitoring
- Mongo update
- SQL to Excel
- Translate database
- Update a database
Telephony
CRM
- CRM data entry
- CRM sentiment analysis
- Dynamics automation
- Salesforce automation
- SugarCRM automation
- Zoho automation
Automation actions
- Automatic compression
- Automatic encryption
- Automatic translation
- Create hash file
- Database lookup
- Date operation
- Detect language
- Execute PowerShell
- Execute script
- Extract field
- File operation
- FTP download
- FTP upload
- GeoIP lookup
- MongoDB lookup
- OAuth sign-in
- Process files
- Run a program
- Send Teams message
- Sentiment score
- Set variable
- Speak text
- SQL command to update data in a database
- SQL execute command
- String operation
- Summarise text
- Train sentiment analysis model
Product
- .NET scripting
- Automation gateway
- Automation IDE
- Automation studio
- C# scripting
- Continuous processing
- Design actions
- High speed automation
- HTTP API
- JSON parser
- Local automation
- Markdown support
- Message store
- Public web API
- RPA community
- RPA designer
- SendGrid mail server
- Text summariser
- Visual Studio code paste without formatting