Social

ThinkAutomation can post to the main three social media sites for business: Facebook, Twitter and LinkedIn. So, you can use it to schedule posts.

You simply tell ThinkAutomation what to post, on what channel, and at what time. From there, our software bots will push out the desired content.

As well as scheduled social media posts, ThinkAutomation can also trigger into action to send out contextual, conditional updates.

This means you can automatically respond to key business events online, using a series of ‘if’ rules. (If this happens, then post that to Twitter.)

Consumers have high expectations when it comes to Twitter response times. To meet those expectations round the clock, use our software bots to reply automatically and accurately.

ThinkAutomation can monitor Twitter, parse tweets and run them against your rules and conditions. So, you can create a series of responses for almost any class of enquiry, comment or complaint.

People are mentioning your brand online. They’re also mentioning your products, your competitors, and questions pertaining to your industry or offering.

Tracking all those mentions is time-consuming – let alone acting on them. So, use ThinkAutomation to monitor the keywords that matter to you, then define workflows for automated follow-ups.

Using unlimited messages parsed from Twitter, ThinkAutomation can produce reports on public opinion and where preferences lie. This works using inbuilt sentiment analysis algorithms.

Our software bots collect the data that fits your specified criteria. Then, they analyse this data for sentiment, giving you a calculated insight into public feelings on your company’s interest areas.

Our software bots can help you spread great social posts further. Because ThinkAutomation can retrieve social media data and push updates to different systems, it can auto-update your website.

That could be parsing a live stream of your Twitter content to a web footer, it could be feeding customer comments into a review area, or it could be sharing complaints to a private intranet page.

Typically, customer tweets relating to your business would remain locked within Twitter. An employee would have to manually search your CRM and copy-paste the tweet to save it to a record.

ThinkAutomation can handle this process automatically. Just as it would parse a customer email and use it to update the customer’s CRM record, it will do the same with their tweets to your brand.

The last thing you want is for angry customers to build a head of steam on social media. So, not only can ThinkAutomation auto-respond to problem tweets, it can also escalate them.

Our software bots can create support tickets as part of your workflows – in response to particularly adverse tweets. This helps you identify and resolve issues as quickly and efficiently as possible.

Using your ‘if’ rules, ThinkAutomation can send alerts to employees in response to potential social media problems. That could be an automated email, an SMS, a call or an IM.

This means suspicious, unusual or important events happening on your social accounts are brought to your attention – bridging the channel gap between issues and awareness.

There could be many potential customers hidden in plain sight on Twitter. They’re talking about a service that you could provide, but they might not know you exist.

Our software bots can find these potential leads and pass them onto your sales team, using smart keyword recognition and speedy data parsing.

ThinkAutomation can automate larger customer service workflows based on social media messages, executing tiered workflows across multiple systems.

So, you can do everything from sending hyper-personalised replies to each user, to bridging calls, to updating files and folders. You give ThinkAutomation the sequence, and it executes it on your behalf.