Twilio calling
Bridging scheduled and spontaneous two-way calls
ThinkAutomation is a smart tool for bridging triggered calls. Our Twilio integration means you can add automated outbound calling to your workflows, to act instantly on issues and opportunities.
1. Monitor triggers
ThinkAutomation monitors your inbound data and checks it against ‘if’ rules
2. Make call
When a condition is met, ThinkAutomation is triggered to bridge a call
3. Handle call
Our software bots can then speak text, forward calls, or follow your desired handling path
Hundreds of combinations
Twilio calling offers multiple process combinations and integrations. You could just set up simple scheduled calling, or you could include call triggers and subsequent actions into larger workflows.
You set up automated Twilio calling by feeding ThinkAutomation with logical ‘if this, then that’ type rules. From there, it runs the desired sequence every time. For example:
If a support ticket contains the word “outage”
Call the on-call telephone and speak the ticket text
Send automated pre-set ticket response to the customer
If a customer completes an online enquiry form
Call customer and speak text to ask if they would like to connect to an agent
Connect the call to a sales representative
If customer membership is approaching expiry
Send reminder to customer service agent to call at set time
Bridge the call on the time and date scheduled
Ready to start Twilio calling?
Build timely automated calls into your workflows with a free trial of ThinkAutomation.
