Twilio calling

Bridging scheduled and spontaneous two-way calls

ThinkAutomation is a smart tool for bridging triggered calls. Our Twilio integration means you can add automated outbound calling to your workflows, to act instantly on issues and opportunities.

1. Monitor triggers

ThinkAutomation monitors your inbound data and checks it against ‘if’ rules

2. Make call

When a condition is met, ThinkAutomation is triggered to bridge a call

3. Handle call

Our software bots can then speak text, forward calls, or follow your desired handling path

Call an IT manager upon system failure

Power a sales call after web form submission

Enable ‘click to call’ on a website

Bridge retention call following cancellation request

Make automated appointment reminder call

Contact on-call staff with critical support ticket

Complete call-backs at a requested time

Follow up complaint email with customer service call

Call a prospect after email opened

Send automated call to renew a subscription

Feedback request call following support interaction

Make scheduled calls based on calendar details

Automated employee call on office closure

Call customers when delivery is imminent

Bridge a sales call following enquiry email

Connect customer with support based on urgency

Bulk calling using call lists

Automated call to confirm a dispatch

Call-back missed calls during office hours

Bridge a security call following suspicious activity

Send booking confirmation via automated call

Schedule outbound onboarding calls

Connect a prospect with a rep following a demo booking

Set up automated survey calls

And countless more

Hundreds of combinations

Twilio calling offers multiple process combinations and integrations. You could just set up simple scheduled calling, or you could include call triggers and subsequent actions into larger workflows.

You set up automated Twilio calling by feeding ThinkAutomation with logical ‘if this, then that’ type rules. From there, it runs the desired sequence every time. For example:

If

Then

Then

If a support ticket contains the word “outage”

Call the on-call telephone and speak the ticket text

Send automated pre-set ticket response to the customer

If a customer completes an online enquiry form

Call customer and speak text to ask if they would like to connect to an agent

Connect the call to a sales representative

If customer membership is approaching expiry

Send reminder to customer service agent to call at set time

Bridge the call on the time and date scheduled

Ready to start Twilio calling?

Build timely automated calls into your workflows with a free trial of ThinkAutomation.