Our story, from brainwave to business process automation leader
From internal tool...
ThinkAutomation started its life as an internal admin tool for Parker Software. Back in 2003, our (then) small team was struggling to keep up with the admin that comes with quick-fire customer growth.
We had just launched a hit live chat product, WhosOn. In fact, the product was so successful that orders were outnumbering available resources. This led to us scouring the market for a tech tool that could help with order processing.
No adequate tool existed. So, we built it ourselves. The team devised a handy solution that could parse orders, migrate data and update our internal databases. This solution was the very first face of what is now ThinkAutomation.
It wasn’t long before we realised that our internal side project was a powerful product in its own right. What we had created was unique, and solved a clear and common problem. So, in 2004, we launched our automation tool into the market as Email2DB.
Email2DB did what it said on the tin. It processed emails to automatically update databases – and in doing so saved the time and effort of manual data entry.
Our little tool began to gain momentum. We started to win big-name customers, and started to develop and grow the product to include more actions. Slowly, the product scaled into a comprehensive automation solution. It was increasingly clear that Email2DB was outgrowing its name.
Email2DB was reborn as ThinkAutomation in 2015. This rebrand better reflected the product’s range and huge scope. After all, if you can think it, ThinkAutomation can automate it.
Today, the product is used by thousands of businesses in over 100 countries. It has been redesigned for high availability, increased flexibility with implementation, and greater workflow possibility. And the developments are ongoing.
We have a dedicated team focused on ThinkAutomation R&D, adding new actions and integrations with every major update. The product has evolved from a simple email to database tool into the vast and flexible automation platform that you can leverage today. We’re pretty proud of that journey.