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ThinkAutomation streamlines business automation with intelligent, event-driven workflows. Trigger workflows from emails, chatbots, database updates, local files, webhooks, and more. Use a drag-and-drop, low-code interface to automate business processes like database updates, document processing, notifications, and AI-driven operations. With 130+ workflow actions and support for custom extensions, ThinkAutomation adapts to your business processes and scales with your growth.
Taking care of your customer communication admin
Reduce your manual resource strains. ThinkAutomation is designed to retrieve contact center data, process that data, and respond to it based on your workflow rules.
Get
Inbound customer messages and changes in monitored systems all pass through ThinkAutomation.
Do
ThinkAutomation integrates across your contact center stack to parse, process and push new data.
Send
Triggers kick into motion to send relevant responses, or perform the right follow-up action.
Use a private AI server
In addition to ChatGPT, Azure and Grok, ThinkAutomation seamlessly integrates with OptimaGPT, Parker Software’s self-hosted AI server designed for secure, on-premises processing.
Unlike public AI servers, OptimaGPT runs in your own environment which ensures full control over sensitive data, making it ideal for regulated industries or where use of external AI services may cause privacy issues. It uses a ‘bring your own model’ approach, allowing you to use freely available large language models (LLM) (such as LLama and Deepseek). Simple to set up and cost-effective, OptimaGPT works out of the box with ThinkAutomation, providing unlimited, privacy-first AI-powered automation without ongoing usage fees.
For more details on OptimaGPT, see OptimaGPT.
Use a private AI server
In addition to ChatGPT, Azure and Grok, ThinkAutomation seamlessly integrates with OptimaGPT, Parker Software’s self-hosted AI server designed for secure, on-premises processing.
Unlike public AI servers, OptimaGPT runs in your own environment which ensures full control over sensitive data, making it ideal for regulated industries or where use of external AI services may cause privacy issues. It uses a ‘bring your own model’ approach, allowing you to use freely available large language models (LLM) (such as LLama and Deepseek). Simple to set up and cost-effective, OptimaGPT works out of the box with ThinkAutomation, providing unlimited, privacy-first AI-powered automation without ongoing usage fees.
For more details on OptimaGPT, see OptimaGPT.
Taking care of your customer communication admin
Reduce your manual resource strains. ThinkAutomation is designed to retrieve contact center data, process that data, and respond to it based on your workflow rules.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.
- Use ThinkAutomation with AI to respond to incoming emails using a local knowledge store for context.