Smart auto responses
Automating your customer service processes
Our software bots can send sophisticated auto responses to your customers and co-workers. These responses can be sent across multiple channels, triggered by any number of actions.
1. New inbound message
ThinkAutomation monitors your systems for inbound messages, new data input and status changes
2. Processed by ThinkAutomation
Each inbound message gets checked against conditional processing rules
3. Auto-response sent
ThinkAutomation then sends the relevant auto response, via the relevant channel
Hundreds of combinations
Auto responses can be as simple or as intricate as you need. They can be pushed as a basic one step process, or included within a chain of actions as part of a broader customer service workflow.
You set up your auto response workflows using conditional rules. (If this happens, then send that.) For example:
If an inbound customer service email contains negative sentiment
The email was sent out of office hours
Send an apology email with an estimated response time
If a new support desk ticket has been raised online
The ticket comes with a valid email address
Send an acknowledgement email offering further info
If a partnership request web form has been submitted
All form fields contain correctly formatted details
Attach the relevant brochure and send to the user
Ready to set up auto responses?
Speed up your communication processes with a free trial of ThinkAutomation.
