Our software bots can send sophisticated auto responses to your customers and co-workers. These responses can be sent across multiple channels, triggered by any number of actions.

1. New inbound message

ThinkAutomation monitors your systems for inbound messages, new data input and status changes

2. Processed by ThinkAutomation

Each inbound message gets checked against conditional processing rules

3. Auto-response sent

ThinkAutomation then sends the relevant auto response, via the relevant channel

Confirmation email sent to shopper
Verification email sent after account creation
Support ticket acknowledgement email
Feedback email sent after issue resolution
Security email sent following suspicious activity
Thank you email sent to new customer
Absence confirmation email sent to employee
Calendar appointment sent after demo request
Form submission kickback email
Apology email sent following a complaint
Password reset email issued to user
Check-in email sent to customers x months into contract
Onboarding email sent to new starter
Review request sent after a purchase
Transactional receipt email after a purchase
Follow-up email sent after support case closed
Two-factor authentication processing via email and SMS
Case study request sent after positive feedback
Timesheet attachment sent after remote work request
Re-engagement email sent after inactivity
Goodbye email sent following account closure
Milestone emails sent based on customer data
Re-permission email sent x years after subscribing
Order update sent to customer post-shipping
Brochure attachment sent after request for info
Confirmation email sent to new subscriber
Re-order email sent x weeks after purchase
Return requested information to a prospect via email
Unsubscribe email sent after recipient request
And countless more

Hundreds of combinations

Auto responses can be as simple or as intricate as you need. They can be pushed as a basic one step process, or included within a chain of actions as part of a broader customer service workflow.

You set up your auto response workflows using conditional rules. (If this happens, then send that.) For example:

If an inbound customer service email contains negative sentiment

The email was sent out of office hours

Send an apology email with an estimated response time

If a new support desk ticket has been raised online

The ticket comes with a valid email address

Send an acknowledgement email offering further info

If a partnership request web form has been submitted

All form fields contain correctly formatted details

Attach the relevant brochure and send to the user

Ready to set up auto responses?

Speed up your communication processes with a free trial of ThinkAutomation.

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