AI automation tools for business workflows
Use AI automation for streamlined operations such as intelligent communication, decision making and data processing.
AI for business automation
ThinkAutomation is an AI-powered automation software that automatically manages incoming emails, database updates, web form submissions, web chats, file changes, and more.
Unlike hosted platforms, ThinkAutomation can run on-premises or in your private cloud. This gives you complete control, faster execution, and lower long-term costs.
AI for automation means moving beyond basic rules to create more intelligent and adaptable workflows. This lets you enhance operations with natural language processing, predictive analytics, and smart data extraction.
Using AI increases efficiency, improves accuracy, and provides the ability to handle unstructured data effortlessly.
All ThinkAutomation editions include AI integration, supporting providers like:
How to use AI for workflow automation
Chat with your own data
Automate customer service with AI that responds to emails and chat inquiries. Unlike generic AI, ThinkAutomation uses your private, local knowledge base to ensure accurate, business-specific replies. This means you can use affordable public AI models or your private AI server while keeping full control and accuracy.
AI email and text classification
Use AI to categorise incoming messages. For instance, ThinkAutomation’s Ask-AI action can instantly tell if an email is ‘sales’ or ‘support’ related, triggering the correct workflow. This speeds up email processing and makes it much more efficient.
AI data and text extraction
Easily extract key data from unstructured text using AI. Ask-AI can automatically pull out details from your data like name, address, phone number, and qualifications. ThinkAutomation converts PDFs and HTML to plain text, so the extracted data can embed right into your workflow, like saving it to a database.
AI for summarisation, translation, and analysis
Apply AI to any text in your workflows for various tasks. The Ask-AI action, with custom prompts, can handle text and document summarisation, anonymisation, sentiment analysis, or translation. The AI-generated results are seamlessly returned to your workflow for further actions.
AI natural language database queries
Query your databases using plain language, no SQL expertise needed! ThinkAutomation’s AI can interpret your request, generate the correct SQL query, execute it, and return the results via email, chat, or any chosen output. This simplifies database interactions, speeding up data retrieval and decision-making by eliminating manual query writing.
These are just some of the ways ThinkAutomation uses AI automation to streamline operations.
Integrate with a private AI server
ThinkAutomation integrates seamlessly with OptimaGPT, Parker Software’s self-hosted AI server. This means you get secure, on-premises AI processing right in your own environment.
OptimaGPT gives you full control over sensitive data, making it perfect for regulated industries or when privacy is a top concern. It uses a ‘bring your own mode’ approach, so you can use freely available large language models (LLMs).
It’s simple to set up, cost-effective, and works out-of-the-box with all Parker Software products, providing unlimited, privacy-first AI automation without ongoing usage fees.
Using AI in customer service automation
ThinkAutomation’s AI capabilities can enhance customer service by automating various interactions and providing intelligent assistance.
Chatbot and email responses
Accurate, conversational, and specifically tailored to your business.
Email classification
Classify incoming emails by intent.
Data extraction
Extract key details from unstructured data.
Sentiment analysis
Analyse the sentiment of incoming communications.
Summarisation
Automatically generate concise summaries.
Natural language database queries
Generate and execute the appropriate SQL from database.
Let's Connect
ThinkAutomation customers feel the magic of automation software every day. Ready to join them?
UK: 0330 0882 943
US: (833) 932 4638
sales@parkersoftware.com