AI automation tools for business workflows
Use AI automation for streamlined operations such as intelligent communication, decision making and data processing.
AI for business automation
ThinkAutomation is an AI-powered automation software that automatically manages incoming emails, database updates, web form submissions, web chats, file changes, and more.
Unlike hosted platforms, ThinkAutomation can run on-premises or in your private cloud. This gives you complete control, faster execution, and lower long-term costs.
AI for automation means moving beyond basic rules to create more intelligent and adaptable workflows. This lets you enhance operations with natural language processing, predictive analytics, and smart data extraction.
Using AI increases efficiency, improves accuracy, and provides the ability to handle unstructured data effortlessly.
All ThinkAutomation editions include AI integration, supporting providers like:
ChatGPT Azure OpenAI Grok OptimaGPT
Use a private AI server
In addition to ChatGPT, Azure and Grok, ThinkAutomation seamlessly integrates with OptimaGPT, Parker Software’s self-hosted AI server designed for secure, on-premises processing.
Unlike public AI servers, OptimaGPT runs in your own environment which ensures full control over sensitive data, making it ideal for regulated industries or where use of external AI services may cause privacy issues. It uses a ‘bring your own model’ approach, allowing you to use freely available large language models (LLM) (such as LLama and Deepseek). Simple to set up and cost-effective, OptimaGPT works out of the box with ThinkAutomation, providing unlimited, privacy-first AI-powered automation without ongoing usage fees.
For more details on OptimaGPT, see OptimaGPT.
Use a private AI server
In addition to ChatGPT, Azure and Grok, ThinkAutomation seamlessly integrates with OptimaGPT, Parker Software’s self-hosted AI server designed for secure, on-premises processing.
Unlike public AI servers, OptimaGPT runs in your own environment which ensures full control over sensitive data, making it ideal for regulated industries or where use of external AI services may cause privacy issues. It uses a ‘bring your own model’ approach, allowing you to use freely available large language models (LLM) (such as LLama and Deepseek). Simple to set up and cost-effective, OptimaGPT works out of the box with ThinkAutomation, providing unlimited, privacy-first AI-powered automation without ongoing usage fees.
For more details on OptimaGPT, see OptimaGPT.
AI-enabled workflow automation
ThinkAutomation streamlines business automation with intelligent, event-driven workflows. Trigger workflows from emails, chatbots, database updates, local files, webhooks, and more. Use a drag-and-drop, low-code interface to automate business processes like database updates, document processing, notifications, and AI-driven operations. With 130+ workflow actions and support for custom extensions, ThinkAutomation adapts to your business processes and scales with your growth. Running on-premises or in your private cloud, it provides full control, faster execution, and lower long-term costs.
| IF | Then | And |
|---|---|---|
| If sender is an existing customer | Save to archive | Create a new CRM record with extracted data |
| If the subject contains 'support' AND the email is high importance | Save to archive | Create a support ticket with the email content |
| If the sender is a customer AND the email contains a PDF attachment | Save to archive | Extract the content and save to a database |
Powerful automation software to automate your business processes.
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Taking care of your customer communication admin
Reduce your manual resource strains. ThinkAutomation is designed to retrieve contact center data, process that data, and respond to it based on your workflow rules.
Get
Inbound customer messages and changes in monitored systems all pass through ThinkAutomation.
Do
ThinkAutomation integrates across your contact center stack to parse, process and push new data.
Send
Triggers kick into motion to send relevant responses, or perform the right follow-up action.
Benefits of automation.
Customers feel the magic of ThinkAutomation software.
Increased Efficiency
ThinkAutomation automates repetitive tasks and workflows, freeing up employees’ time to focus on higher-value activities.
Enhanced Customer Experience
ThinkAutomation can improve customer service by automating customer communications, ensuring prompt responses to inquiries and issues.
Improved Accuracy
Automation reduces the likelihood of errors caused by human input, resulting in more accurate and reliable data.
Scalability
ThinkAutomation can handle large volumes of data and processes, allowing businesses to scale their operations without adding staff.
Cost Savings
Automating business processes can significantly reduce operational costs, as it eliminates the need for manual labor and streamlines workflows.
Customisation
ThinkAutomation’s open-ended studio allows for the creation of custom workflows that meet specific business needs and can integrate with existing systems.
Tab 1 Identify automation opportunities
As well as listening to your automation goals, we will also use the discovery session to identify additional opportunities suited to your business.
ThinkAutomation is a scalable tool with thousands of actions and combinations. So, its likely that we will be able to suggest further, unthought areas where automation could save you time and money. If you want to introduce AI automation into your business, we can suggest the best options available.
Tab 2 Identify automation opportunities
As well as listening to your automation goals, we will also use the discovery session to identify additional opportunities suited to your business.
ThinkAutomation is a scalable tool with thousands of actions and combinations. So, its likely that we will be able to suggest further, unthought areas where automation could save you time and money. If you want to introduce AI automation into your business, we can suggest the best options available.
Tab 3 Identify automation opportunities
As well as listening to your automation goals, we will also use the discovery session to identify additional opportunities suited to your business.
ThinkAutomation is a scalable tool with thousands of actions and combinations. So, its likely that we will be able to suggest further, unthought areas where automation could save you time and money. If you want to introduce AI automation into your business, we can suggest the best options available.
Frequently Asked Questions
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit.
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Lets Connect
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UK: 0330 0882 943
US: (833) 932 4638
sales@parkersoftware.com