Frequently asked questions

What is business process automation (BPA)?

Business Process Automation (BPA) is the use of technology to streamline and automate repetitive business tasks and workflows – like data entry, email handling, document processing and more.

Tools like ThinkAutomation allow organisations to create event-driven workflows that run without manual input; saving time and reducing errors.

What are the benefits of business process automation (BPA)?

Business Process Automation (BPA) offers a wide range of benefits for organisations of all sizes. Key advantages include:

Time savings by automating repetitive manual tasks

Cost reduction through improved efficiency and fewer errors

Improved accuracy by reducing human error

Faster response times with real-time, event-driven workflows

Scalability, allowing businesses to automate more as they grow

Better compliance through consistent, auditable processes

Increased employee satisfaction by freeing staff to focus on higher-value work

ThinkAutomation delivers these benefits with a flexible, low-code platform that integrates across your tech stack and runs securely on-prem or in your private cloud.

How much time can businesses save using BPA tools like ThinkAutomation?

On average, businesses can save hundreds of hours per year by automating routine workflows such as data transfers, customer notifications, and document processing. ThinkAutomation automates tasks end-to-end, meaning once a workflow is triggered, it runs without human intervention. 

Is ThinkAutomation easy to use for non-developers?

Yes. ThinkAutomation is designed with a low-code, drag-and-drop interface, so business users and IT teams alike can build powerful automations without needing to write extensive code. It’s accessible to beginners, yet flexible enough for advanced users.

What’s the difference between RPA pay-per-bot models and subscription-based automation like ThinkAutomation?

Pay-per-bot RPA models charge you for each automation bot you deploy, which can get expensive as your needs grow. ThinkAutomation usea a flat license model with unlimited workflows and no per-user or per bot fees, making it more scalable and predictable in cost.

Can thinkAutomation integrate with my existing business systems?

Yes. ThinkAutomation supports 130+ built-in actions and can integrate with databases, CRM’s, email systems, webhooks, chatbots, files and more. It also supports custom extensions for legacy or proprietary tools. 

Does ThinkAutomation use AI?

Yes. ThinkAutomation includes AI-powered features such as natural language processing, sentiment analysis, intelligent email parsing, and automated decision-making. These tools help enhance automation workflows with smart logic and classification.

Can ThinkAutomation run on-premises?

Absolutely. ThinkAutomation offers on-premise and private cloud deployment, giving organisations full control over data and infrastructure, especially useful for regulated industries and public sector use.