Act On The Sentiment Of Incoming Messages
ThinkAutomation can analyze the sentiment of any incoming email, SMS, Tweet or document and assign it a positive or negative sentiment score. You can then run automated actions based on the result.
Monitor customer services emails that your business receives. An email with a high negative sentiment score can trigger escalation notifications to management via email or SMS.
ThinkAutomation is a quick learner. Its sentiment analysis algorithm is powered by training, and the more you train it, the more intelligent it becomes.
Monitor Twitter for global tweets containing your business or product name. Automatically Tweet a response for positive sentiment tweets or alert management when negative sentiment Tweets are posted.