Track customer sentiment
Our software bots are great at measuring customer sentiment. ThinkAutomation can monitor your CRM records for emotive phrases, to help you track customer mood.
From there, you can create workflows to act on the information acquired. Our bots can parse your data into reports, identify conversion opportunities, or detect high-risk customers.
Use case
You want to create more case studies of your service. So, you use ThinkAutomation to track highly positive sentiment in your CRM records. Our software bots will then pull out customers that would be most receptive to providing testimonials.