Take sales orders
Traditionally, digital sales happen online via forms or within apps. SMS, however, can also be a handy ordering tool for repeat customers with lower-value items.
ThinkAutomation can parse inbound orders no matter what the channel – whether it’s a form or an SMS. It will then run the relevant sales workflow to automate from order through to completion.
Use case
You have customers who often repeat the same order. (A takeaway, or a taxi, for example.) Rather than them having to launch your site and complete forms, the customer can instead text you with their order. ThinkAutomation will ask for confirmation via SMS, and then proceed to process.