Send customer updates
As well as scheduled SMS campaigns, our software bots can also send your customers triggered, event-driven messages.
(Think appointment reminders, booking confirmations, and payment notifications.)
This works based on ‘if this, then that’ type rules that you define within ThinkAutomation. You set the conditions, and ThinkAutomation pushes out the right SMS at the right time.
To avoid non-payment, you set up an ‘if’ rule for ThinkAutomation to SMS message a customer with a billing alert. ThinkAutomation monitors your customer accounts, and will then send out SMS alerts as a triggered response to payment due dates.