Using your ‘if’ rules, ThinkAutomation can send alerts to employees in response to potential social media problems. That could be an automated email, an SMS, a call or an IM.
This means suspicious, unusual or important events happening on your social accounts are brought to your attention – bridging the channel gap between issues and awareness.
You receive a flurry of tweets way above your usual levels. ThinkAutomation monitors the movement, and sends a triggered email to the relevant or on-call employee alerting them to the unusual account activity.