Follow-up phone calls
Our software bots can follow up on your emails with a phone call. Through a powerful Twilio integration, ThinkAutomation bridges triggered two-way calls.
This could be an automated call to an employee that reads aloud urgent email content, or a connect call between a customer and a manager following a critical issue or hot sales opportunity.
Use case
A cancellation request hits your customer services mailbox. ThinkAutomation extracts contact details to call the customer on the spot. After speaking a pre-recorded message to ask if the customer would like to speak to a team member, ThinkAutomation connects them to a retention officer immediately.