Create support tickets
The last thing you want is for angry customers to build a head of steam on social media. So, not only can ThinkAutomation auto-respond to problem tweets, it can also escalate them.
Our software bots can create support tickets as part of your workflows – in response to particularly adverse tweets. This helps you identify and resolve issues as quickly and efficiently as possible.
You have a Twitter account dedicated to technical support/customer service. This account receives a highly negative tweet about your brand. ThinkAutomation retrieves the tweet, analyses its sentiment and then auto-creates a priority support ticket using the tweet details.