Create SMS surveys
SMS surveys are a handy way to track customer satisfaction. ThinkAutomation makes that process easy by triggering SMS feedback sequences in response to completed customer interactions.
Surveys could request numerical input (rate your service from 1-10), or they could give a range of options (text ‘A’ for x). With ThinkAutomation, you’re free to design the workflows that work for you.
You create a rule to send a post-call SMS survey. After a new call has been logged in a CRM, ThinkAutomation will initiate a text sequence. The customer’s responses can then be parsed and incorporated into additional workflow steps.