Call routing
ThinkAutomation can offer a call routing service, directing your inbound calls to the relevant department or specific employee. This works off the back of rules that you set up.
For example, a standard rule might be: “If customer input value = 1, send call to customer services.” ThinkAutomation recognises the data input, and performs the right triggered action in response.
Use case
You create a phone tree for your entire company using ThinkAutomation. ThinkAutomation can speak text, asking callers to press keys based on which team they would like to connect with. These key presses are then used to route all your inbound calls.