Factors such as call time, call duration and call status can all be captured alongside audio recordings of your calls. This information can then be stored and processed for further analysis.
You can also use your call data to trigger subsequent actions. This might be an automatic database entry deletion in event of an invalid number, a re-call attempt in event of a busy line, or any number of workflows.
You have a goal of handling all your inbound calls within a set amount of time. ThinkAutomation records call duration, and parses the statistics into a daily, weekly or monthly spreadsheet for easy reporting and data manipulation.