You can enable ThinkAutomation to record phone calls. From there, it will save the call as an audio file for you to access and analyse.
Better yet, you can use your call audio files for further processing. The URL of your recording can be returned to a ThinkAutomation field or variable, allowing you to include stored phone calls as part of more detailed workflows.
You want to monitor customer calls to ensure that the information your team is providing is consistent and correct. You use the call recording feature to automatically save recorded conversations in an access-controlled folder, for management review.