Call queues
Since our software bots run trigger-based workflows which include speaking text, you can create efficient automated hold experiences for your callers.
For example, ThinkAutomation can run appropriate transcripts. It can convey – and collect – information from waiting callers. And it can manage expectations right up until it routes the caller to the right agent.
Use case
You want to relay relevant information to customers while they wait on hold. So, use ThinkAutomation to speak a series of time-based messages as wait times progress. This might be sharing email addresses or redirecting to web chat, or it might be an update as to where the caller is in the queue.