Automate customer service processes
ThinkAutomation can automate larger customer service workflows based on social media messages, executing tiered workflows across multiple systems.
So, you can do everything from sending hyper-personalised replies to each user, to bridging calls, to updating files and folders. You give ThinkAutomation the sequence, and it executes it on your behalf.
A customer sends a delivery question via Twitter. ThinkAutomation retrieves the tweet, extracts the delivery reference number, and uses it to cross-reference your database. It then pulls the latest progress update from your database and sends a tweet back to the customer.