Analyse email repositories
Our software bots are great at automated email analysis. ThinkAutomation can monitor emails for things like emotive phrases, product names, number of departmental emails, or any other metric.
From there, you can create workflows to analyse the information acquired. Our bots can parse your data into reports, analyse emails for sentiment, or identify conversion opportunities.
Use case
You want to gauge the general mood of your customers, based on the masses of emails received. So, use ThinkAutomation to monitor your mailboxes for positive and negative sentiment. Our software bots can then calculate overall satisfaction scores on both a historical and scheduled basis.