Add customer tweets to CRM
Typically, customer tweets relating to your business would remain locked within Twitter. An employee would have to manually search your CRM and copy-paste the tweet to save it to a record.
ThinkAutomation can handle this process automatically. Just as it would parse a customer email and use it to update the customer’s CRM record, it will do the same with their tweets to your brand.
A customer sends you feedback via Twitter. ThinkAutomation parses the messages and searches your CRM for a name or handle match. If a match is found within a customer record, it then adds this latest communication to their account – keeping your records up-to-date.