Create an automated ticketing system with ThinkAutomation. Our software bots can route, respond, and run actions against your tickets using rule-based logic.
1. Ticket arrives
All inbound tickets pass through ThinkAutomation
2. Conditional processing
Ticket data is parsed and checked against your ‘if’ rules
3. Triggered action
ThinkAutomation then takes the right automated action on each ticket
Hundreds of combinations
With ThinkAutomation, you can choose and design the various ticketing automations that work for you. There are no limits to the ticketing rules, triggers, and actions you can create.
To build your own flexible ticketing solution, you simply enter a series of ‘if this, then that’ rules into ThinkAutomation. It then executes the right actions on your behalf. For example:
If a customer has not responded to a ticket after x days
Email the customer to inform them of ticket closure
Close the ticket and log in customer CRM record
If a ticket contains critical/urgent keywords
Mark the ticket as “high priority”
Forward to a manager for immediate attention
If a ticket asks a common FAQ
Send a pre-set auto-response
Follow up in x days with feedback request
Ready to add automation to your ticketing processes?
Support your service desk with a free trial of ThinkAutomation.
