FAQs

General

General
A: It’s a business process automation platform that comes to you completely open-ended. Its scope and flexibility are pretty unique. Think of it as a workshop packed with every tool you could need, from which you can build out any workflow imaginable.
A: There are 3 nodes that make ThinkAutomation work. Each node handles one core element of data processing and automation. The first node retrieves data, the second processes that data, and the third sends out messages. So, this is the ‘get, do, send’ element of ThinkAutomation that makes your workflows possible.
A: Yes, as long as a network-connected workstation remains running. In the event that the network/machine is down or off, ThinkAutomation begins work on the backlog from the moment power returns.

Hosting

Hosting
A: It's on-premises. So, you take ownership of hosting. It runs on your own servers, behind your own firewalls. You can even buy a perpetual licence outright.
A: Yes. You can install ThinkAutomation on a cloud server. It can run across any number of cloud-based workflows and integrate with any number of cloud-based services.
A: No. Provided a machine is connected to all necessary mailboxes, databases and systems, you can automate your business with a single ThinkAutomation server, from a single workstation.

Workflows

Workflows
A: No. It's open-ended, and entirely yours to mould. Think Visual Studio, not the website. The workshop, not the shop floor.
A: You use If statements – If, Then, Else – to create conditions. Then, you drag and drop triggers and actions. (If this happens, then run that action.) To build longer workflows, you would add multiple data touchpoints, triggers and actions.
A: You can build as many workflows as you need. There is no cap on the number of rules or ‘if’ blocks you can add. The only caveat is that the Small Business edition has only core actions included, while the Standard edition offers every available action.

Processing

Processing
A: Hundreds, thousands, or even millions. On average, ThinkAutomation parses 5 billion emails each year. A standard deployment offers unlimited message processing, while additional clients and servers can handle even the heaviest processing needs.
A: Not quite. As a general standard, ThinkAutomation checks for new messages every 30 seconds, and can then process these messages in a split second. This ultimately depends on your setup and the volume of messages received each day.
A: Yes. You can access a copy of your processed messages, along with the actions ran against each message, from the ThinkAutomation message store. This acts as an inbuilt backup database.

Set-up

Set-up
A: There is a server-side administrator from which you can configure ThinkAutomation directly. This is the only mandatory component. It’s called ‘ThinkAutomation full setup’, and includes a collection of system services.
A: Yes. We also offer a desktop administrator for configuration from a remote computer.
A: You only need one ThinkAutomation client, configured by 1 admin user, to automate your business. This is the offering in the Small Business edition. In case you wish to download on additional machines and give access to additional admins, the Standard edition offers 3 clients and 3 admin users. Meanwhile, the Enterprise edition offers 5 clients and 5 admin users.

Installation

Installation
A: For a trial, you don’t need to. You proceed with the trial option presented upon download. When you come to purchase, we’ll give you a serial key. You then register this from inside ThinkAutomation.
A: No. It is designed to work within a Windows OS only.
A: A few. Here you go: Windows 7 or higher, Windows Server 2008 R2 Service Pack 2 or higher, .NET Framework 4.5, IIS with ASP.NET enabled, 500 MB free disk space.

Trial

Trial
A: The ThinkAutomation trial is fully functional. It lasts for 30 days, to give you plenty of time to get to grips with the software and explore all the workflows available. There is no obligation to purchase if it’s not for you.
A: Under a trial licence, ThinkAutomation will process your new emails as well as ones received up to 30 days prior to installation. A full licence allows you to process historical, legacy data spanning years back.
A: Not a problem. Technical support will be available to you as standard. For business-critical installations, we can also offer a customised trial with enterprise setup, professional services and user training.

ThinkAutomation plans

ThinkAutomation plans
A: The Small Business edition is for companies who want to automate only one or two areas. (Like simply parsing emails to a database, for example.) So, it still offers unlimited messaging processing, but it comes with slimline functionality.
A: The Standard edition is a flexible automation package with no limits on actions or message processing. This is best suited for businesses who need more automated actions, or want to automate multiple areas.
A: The Enterprise edition is for global companies with heavy processing needs. (Millions of messages per day.) So, it offers extra nodes to ensure high availability, load balancing and failover. This is priced on a custom basis, according to your needs.

Support and updates

Support and updates
A: Under a standard subscription, support and updates are rolled into your package. So, this includes ongoing access to the latest product improvements, as well as any needed help from our expert technicians.
A: This is slightly different. You own the product outright with a perpetual licence. So, it’s down to you to maintain. You can still get support and updates from us, but it would be arranged under a separate agreement.
A: We recommend upgrading your old Email2DB product to ThinkAutomation. We can guide you through this process. If you’re set on the old software, please note that we can only support editions within 3 years of version release.

Deploy today

Ready to introduce automation into your processes? Start building your own automation workflows with a free trial of ThinkAutomation.

GET STARTED