A: It’s a business process automation platform that comes to you completely open-ended. Its scope and flexibility are pretty unique. Think of it as a workshop packed with every tool you could need, from which you can build out any workflow imaginable.
A: There are 3 nodes that make ThinkAutomation work. Each node handles one core element of data processing and automation. The first node retrieves data, the second processes that data, and the third sends out messages. So, this is the ‘get, do, send’ element of ThinkAutomation that makes your workflows possible.
A: You use If statements – If, Then, Else – to create conditions. Then, you drag and drop triggers and actions. (If this happens, then run that action.) To build longer workflows, you would add multiple data touchpoints, triggers and actions.
A: You can build as many workflows as you need. There is no cap on the number of rules or ‘if’ blocks you can add. The only caveat is that the Small Business edition has only core actions included, while the Standard edition offers every available action.
A: Hundreds, thousands, or even millions. On average, ThinkAutomation parses 5 billion emails each year. A standard deployment offers unlimited message processing, while additional clients and servers can handle even the heaviest processing needs.
A: Not quite. As a general standard, ThinkAutomation checks for new messages every 30 seconds, and can then process these messages in a split second. This ultimately depends on your setup and the volume of messages received each day.
A: There is a server-side administrator from which you can configure ThinkAutomation directly. This is the only mandatory component. It’s called ‘ThinkAutomation full setup’, and includes a collection of system services.
A: You only need one ThinkAutomation client, configured by 1 admin user, to automate your business. This is the offering in the Small Business edition. In case you wish to download on additional machines and give access to additional admins, the Standard edition offers 3 clients and 3 admin users. Meanwhile, the Enterprise edition offers 5 clients and 5 admin users.
A: For a trial, you don’t need to. You proceed with the trial option presented upon download. When you come to purchase, we’ll give you a serial key. You then register this from inside ThinkAutomation.
A: The ThinkAutomation trial is fully functional. It lasts for 30 days, to give you plenty of time to get to grips with the software and explore all the workflows available. There is no obligation to purchase if it’s not for you.
A: Under a trial licence, ThinkAutomation will process your new emails as well as ones received up to 30 days prior to installation. A full licence allows you to process historical, legacy data spanning years back.
A: Not a problem. Technical support will be available to you as standard. For business-critical installations, we can also offer a customised trial with enterprise setup, professional services and user training.
A: The Small Business edition is for companies who want to automate only one or two areas. (Like simply parsing emails to a database, for example.) So, it still offers unlimited messaging processing, but it comes with slimline functionality.
A: The Standard edition is a flexible automation package with no limits on actions or message processing. This is best suited for businesses who need more automated actions, or want to automate multiple areas.
A: The Enterprise edition is for global companies with heavy processing needs. (Millions of messages per day.) So, it offers extra nodes to ensure high availability, load balancing and failover. This is priced on a custom basis, according to your needs.
A: Under a standard subscription, support and updates are rolled into your package. So, this includes ongoing access to the latest product improvements, as well as any needed help from our expert technicians.
A: This is slightly different. You own the product outright with a perpetual licence. So, it’s down to you to maintain. You can still get support and updates from us, but it would be arranged under a separate agreement.
A: We recommend upgrading your old Email2DB product to ThinkAutomation. We can guide you through this process. If you’re set on the old software, please note that we can only support editions within 3 years of version release.
Ready to introduce automation into your processes? Start building your own automation workflows with a free trial of ThinkAutomation.
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Before we begin it's important for us to understand the basic requirements for your project. ThinkAutomation is a powerful business process automation solution with the ability to work with everything on a local system to integrating with 3rd parties and even push/pull data from bespoke endpoints.