The point solution problem

How many software services do you use to handle your daily workload? Increasingly, every business task or touchpoint has a point solution to answer its resources challenges.

Your CRM, for example, helps you log customer data. Your document storage platform helps you manage information and who can access it. You’ll have payment services, help desk systems, reporting suites, workflow management tools, email marketing platforms, databases, analytics providers, and so on ad infinitum.

The result of this point solution plethora is what we call the “tech stack”. (Referring to the amalgamation of services and systems that make up the modern enterprise.) That neat ‘stack’ label, however, belies the chaos that comes with a mess of disparate, disconnected technology tools.

Enter the point solution problem.

The point-solution problem

When we talk about point solutions, we’re talking about software services that sit as individual parts of your broader tech stack. Maybe that solution can integrate into another service or two with a bit of tuning. But, for the most part, the point solution is its own technology, addressing its own specific niche.

Having a few point solutions is manageable. You enjoy the benefits of software finely tuned to your need. But they start to add up. And before too long, the investment and administration that come with them can become unmanageable.

Your data is disconnected across multiple software tools. Your team are spending mental energy (and may often need training) switching between various tools and navigating various different interfaces. Productivity takes a hit when you have to constantly copy-paste from one app to another.

Having multiple point solutions doesn’t future-proof your systems. It means complicating your data management and, in many cases, creating data siloes. Rather than a smooth, easy to use system, you’re wading through point solution pollution.

The point solution problem is not an uncommon one. 76% of organisations have data trapped in legacy systems. $140 billion in time and resources, duplication of effort, and missed opportunities gets wasted per year. All because of disconnected data — a problem often caused by too many point solutions.

Other options

At this point, it might seem a good idea to consider the other options available, instead of deploying point solutions.

The alternative to point solutions is known as integrated or multiservice solutions. These are tools designed to cater to multiple business problems — all using one database.

The issue is that you must opt for these tools from the start — or face large scale disruption to replace your point solutions with a multi-service platform. Plus, you miss out on the strength of point solutions.

So, what if you’ve already encountered point pollution? There’s one more option: finding a way to manage your point solutions and your data so that you can have the best of both worlds.

Enter automation.

Automation vs point solution pollution

Your technology stack is polluted with point solutions — some legacy, some not. Sure, you have the functionality of the software, but your data is locked in siloes, disconnected and hard to tap into. So, what can you do about it?

Automation is a cost-effective way for organisations to manage data and multiple tools within their systems. It can help with bridging, data entry and maintenance, and integration.

You can tell your automation software to automatically capture, transform and load data into your databases. More, it can scan and sync data across your existing systems. So, if one database gets an update, that information isn’t locked away in a silo, it’s loaded into the other places it needs to be.

Automation, in short, is a powerful IT bridging tool. It can link your separate point solution applications. It can ensure that your data is available across your systems, so your team aren’t hunting for the information they need.  

Point solution, point pollution, automation

Modern tech stacks are becoming unmanageable. Too many point solutions are creating something of a many-headed hydra when it comes to your tech ecosystem.

But there’s no need to rip out and replace. Instead, automation software allows you to reap the benefits of point solutions without incurring the complexity of disconnected data.

Start connecting your systems today, with a free trial of ThinkAutomation.

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