7 characteristics of teams that succeed with optimal automation



Optimal automation use means enormous gains in productivity and efficiency.

But it also means a period of disruption — and a major change in the way your company runs from day to day.

Implementing automation impacts your teams, their work, and the skills and characteristics that best suit the workplace. Some, then, are better able to succeed with automation than others.

So, what are the top characteristics of the teams that succeed with optimal automation?


1.      Flexible and adaptive

Successful teams are able to embrace automation disruption. That is, they can adapt to the changes that automation use brings.

Team members should be flexible in their thinking, how they complete their daily workload, and even in what kind of tasks they perform day-to-day.

Automation can mean some of their tasks involve fewer or different steps. Or it can even mean there’s no longer a need to do that task at all.


2.      Open-minded

It’s always a plus to be open-minded — to be willing to learn and try new things. This is another characteristic that will be in abundance amongst successful teams as they leverage automation.

They will need to learn how to use the software, and how to identify processes and tasks the technology can better handle.

And, naturally, they need to be willing to give the technology a chance to improve their daily work life and productivity.


3.      Supportive

Change can be challenging in multiple ways. It creates uncertainty for an unfamiliar future, as well as the pressure to learn and adapt. And that comes easier to some than others.

This, then, is why supportiveness is so important. Successful teams are made of members that are both able and happy to help each other adapt, learn, and use automation.

Optimal automation comes when everyone is on the same page with it.


4.      Motivated

Optimal automation doesn’t happen when the teams deploying it lack motivation.

Successful teams are motivated to automate the processes that impact them every day, every week. This means that they know how it will benefit them and their work — as well as the business.

Having a change agent can help to cultivate this characteristic in teams.


5.      Tech-literate

Automation software isn’t necessarily as difficult to use as you would think — thanks to low-code and no-code programming.

But being comfortable using or working with technology is a beneficial characteristic for team members to have.

Not every member of the team needs to be diving into technology — but they do need to be willing to work with the software.


6.      Empathetic

Automation can’t replicate soft skills. It can’t provide the human touch or apply human emotional intelligence to data.

Successful teams have optimal automation because they are able to meet the areas of need that automation technology cannot. They can empathise with each other, customers, and with stakeholders.

They let automation handle the robotic while they provide the human spark.


7.      Responsible

The final characteristic for optimal automation use is responsibility.

Teams that succeed aren’t the ones that try to coast behind the automation technology. They have a high work ethic with a drive to achieve.

This means that they take responsibility for monitoring, maintaining, and creating the automated processes that they use. They welcome the chance to dedicate their mental effort to the high-value, challenging work that automation makes available to them.


Optimal characteristics, optimal automation

To get the benefits of automation, your team doesn’t need these characteristics right away. Nor does every team member need every characteristic — everyone will bring their own strengths to the table.

But when it comes to optimal automation and successful, happy teams, these characteristics will undoubtedly emerge across the employees involved.   


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