Your website could have a form to collect customer enquiries. The form results are sent to ThinkAutomation for processing.
As soon as the results are received, ThinkAutomation would email the sales team, update your database and CRM. It would create a custom report containing the customer account details, save the report as a PDF file,
and send it as an attachment in an automated email to the customer – asking if their enquiry was successful and thanking them for their interest.
Next, ThinkAutomation would automatically check in with the customer a week later, following up on the enquiry. The following week, it would get in touch to find out if the customer needed any further assistance.
It needn’t be just email auto responses, either. For example:
Let's say you’re a logistics company, and a customer has sent in a text to your registered delivery number asking about their order status.
ThinkAutomation would pick up the text, extract its details and reference your CRM to find out which specific order and customer it’s connected to. It would then pull the relevant details from that account,
and use them to generate a bespoke SMS response.
The SMS response would greet the customer by name, confirm their order details and offer an ETA, based on the details available in your database. Finally, ThinkAutomation would record that exchange in your CRM,
so you can keep track of your interactions. This entire process takes place in seconds.